We at Epicenter are India's Leading Customer Contact Centre providing
Voice Based Services in the areas of Collections, Telemarketing
and Customer Care.
Epicenter is a joint endeavor of B. N. Kalyani, Chairman of the
USD 2.1 Billion Kalyani Group, Ken Eldred, the co-founder of
$ 35 Billion Ariba Technologies and K. Vijay Rao, a well known technocrat
(Ex MD of AT&T Lucent, India). The vision, dynamism & business
acumen of the promoters has nurtured Epicenter into a leader in
Business Task Outsourcing for a large number of prestigious clients
around the globe. The promoters are supported by a team of immensely
talented and experienced management members, who provide global
expertise to Epicenter. Epicenter also enjoys a strong support from
its Venture Capitalists - Infinity Venture and GW Capital.
Epicenter believes in six basic Core Values which are Its People,
Customers, Integrity, Team Work and Continuous Improvement, Quality
and Innovation. Epicenter has Core Competence in processes like
Early Stage Collections, Telemarketing and Customer Care of Financial
Products. Epicenter provides a best-in-class call center operation
that reflects the "Client Standard" in terms of high
quality customer service while minimizing cost through efficient
management of processes, procedures and technological infrastructure.
It provides a solution that allows scalability without compromising
on quality. It ensures a seamless transition of work from the
client to Epicenter.
Epicenter has invested in state-of-the-art infrastructure to ensure
uninterrupted uptime connectivity for instant response. It has
the latest technological tools in e-CRM and video monitoring facilities
- the first call center in India to opt for these facilities.
Outsourcing is today an accepted management tool to drive efficiencies
and economies. And as more and more Corporations seek to outsource
many of their non-core yet mission critical activities, it is
imperative to find a partner that will help the outsourcing process
with a great degree of reliability and competence.
A pioneer in the field of Voice Based Contact Centers operating
out of the Low-cost, High quality location of India; Epicenter
has obtained "World Class" competencies working with
Fortune 300 clients for the past 3 years. With state-of-the-art
Infrastructure to ensure uninterrupted uptime and connectivity
for instant response, Epicenter ensures consistent performance
for mission critical applications and services. The latest technological
tools in e-CRM and Call Monitoring Facilities help the client
in monitoring progress in real time. Skilled and highly trained
people have helped Epicenter achieve the #1 or #2 positions in
terms of service and call quality across all of its client programs.
With effective solutions that offer continuous value and backed
by an able and experienced Management Team, Epicenter has what
it takes to help you in your business.
To know more about Epicenter Technologies click
here …
|
